How long does it take for a refund to be issued?

Orders from France, Europe and the USA: Upon receipt of the returned products, we will issue a refund provided that return conditions are respected. The refund will be made to the payment method used when ordering, depending on your bank’s processing times.

You can contact our customer service team if you have not received your refund more than 5 working days after receipt of your return parcel by our warehouse.

For all orders from other territories: please refer to the following section: https://service.global-e.com/Categories/i-made-a-return-and-have-not-been-refunded

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