Douillet

Sweater

Your order is prepared in our warehouse within a maximum of 24 working hours (excluding busy periods). It is then passed on to the carrier and shipped to you using the chosen delivery method. Free delivery is available on all orders with no minimum purchase.

You can check the status of your order at any time in the “My orders” section of your customer account if you have one. If you placed the order as a guest, go to the “Login” section of the menu and refer to the section “track my order". Depending on the delivery method chosen, check the status and location of your order on the carrier’s website.

Returns are free of charge. You have 30 days as from receipt of your order to declare your return and send the product to us using the prepaid return label made available to you, either in your parcel or through the online return portal for orders placed with our international fulfilment service provider. Please keep proof of postage mentioning the parcel tracking number.

If your order was shipped to the UK, please contact our customer service agents, who will provide you with the appropriate return label to ensure swift treatment of your return as of Jan 1st 2021.

You will be refunded promptly following validation of the returned products.

You didn’t find the answer to your question?
Refer to the “Delivery” and “Returns and Refunds” sections of our FAQs.