ERES PRIVACY POLICY

ERES attaches great importance to the protection of your privacy and your data (“Data”).

We are committed to offering products and services of the highest quality. Our existing or potential customers are of great value to us and we seek to protect your personal data as much as possible.

This ERES Data Protection Policy (“Privacy Policy”) explains how ERES collects, processes and protects your personal data when you visit or use our websites, our mobile applications, our branded social media sites or pages, and other online, mobile or retail services that link to or from or expressly reference this Privacy Policy as well as any interactions you may have with our digital advertising campaigns, ,or when you purchase ERES products through our website or in our other points of sales, when you visit our boutiques (collectively the “Sites”), as required by data protection laws in force in the countries in which we operate, including the European General Regulation on Data Protection (Regulation 2016/679, known as the "GDPR"). By using the Sites, you agree to this Privacy Policy.


1. Who is responsible for the processing of your Data?

The ERES website is operated by the following ERES entity (based on the country of data collection) ('ERES' or 'us'):

  • Belgium : ERES SPRL, 15 Rue Jean Stas 1060 BRUSSELS - BELGIUM
  • France : ERES SAS, 166 Boulevard Voltaire 75011 PARIS - FRANCE
  • Germany : ERES GmbH, Ericusspitze 2-4 20457 HAMBURG - GERMANY
  • Italy : ERES Italie SRL, VIA MONTEBELLO 39/A 20121 MILANO - ITALY
  • Russia : CHANEL OOO (ERES RUSSIA), Room 9, premises 1, Floor 7-2 Tsvetnoy Boulvard - 127051, MOSCOW - RUSSIA
  • Spain : ERES PARIS SL, CLAUDIO COELLO 8528001 MADRID - SPAIN 
  • Turkey : ERES MODA, ISTINYE BAYIRI CAD. ISTINYE PARK ALIVERIS MERKEZI L310 No.lu Bagimsiz Bölüm 34460 ISTINYE, SANYER - ISTANBUL - TURKEY
  • UK : ERES FASHION UK, Attn Julie Chambers Bourjois House Queensway CR9 4DL CROYDON -UNITED KINGDOM
  • USA : ERES US, Inc, Attn Krishna Patel 876 Centennial Avenue, Piscataway Township Nj 08854 NEW YORK - USA

ERES may then disclose information to other ERES entities in accordance with the safeguards foreseen in this policy (see Section 4).

Any online sales on the e-commerce section of the website are made by the respective ERES entity as set out in the applicable Terms of Sales

If you wish to contact ERES, please refer under Section 9 How to contact ERES for privacy queries.


2. What Data do we collect and how?

The categories of Data we collect about you depend on your activity and interaction with ERES. It may be information you provide to us directly which collected online on our website or in boutiques, for example when you subscribe to the newsletter proposed by ERES or when you create your customer account in the ERES online shop, or (ii) information about you that we obtain indirectly, when you visit the ERES website, either because it is technically necessary for the correct functioning of the ERES website, or to improve your browsing experience or to allow ERES to perform analyses that will enable us to better serve you by customizing the online services that we offer you.

The following Data may be collected by ERES:

  • Basic Data: civility, last name, first name, date of birth, age category, nationality, linked account ID
  • Contact Data: address, email address, phone number
  • Log Data (Information collected when you use the ERES website for informative purposes only - Information relating to your website use): inline with cookie consent provided and cookie policy (if and when applicable), when you use our website for informative purposes only (e.g., you do not register on, purchase via or otherwise submit your Data through the website), your internet browser automatically collects, and transfers to us, certain basic information relating to your website use. Such Log Data may include your browser type and version, your operating system and interface, used device, language preference, webpage(s) you are visiting on our website, date and time of your visit, part of your internet protocol (IP) address, your actions taken on the website, and the name of your access provider
  • Social Media Data (Information collected when you use the ERES website for informative purposes only - Information processed by external social media providers): In line with cookie consent provided (if and when applicable), we may collect data through media platforms and social networks, for example, when you follow the pages of ERES on these social networks, the personal information you have designated as public and which may be viewed by all from your profile on said social networks. For more information about the scope and purposes of the data processed by the External Platform provider, including your rights and setting option to protect your privacy, please see the privacy notice of the respective External Platform provider.
  • Purchase Data (Information collected when you purchase a ERES product) : If you purchase a ERES product, we will collect Data through the purchase form to process the purchase order, such as the date of transaction, customer ID, transaction ID, total quantity, shipping amount, total amount local currency, total amount global currency, product ID, quantity, price, discount, taxes, net sales amount, net sales amount global currency, number of purchased products per type, and keep your purchase history.
  • Chat & After-Sales Customer Services: Customer ID, creation date, last update, ticket ID, status, assignee ID, contact channel, reason, order no., number of previous requests, closed date, contact name, quantity, after-sales price, subject, description, proof of purchase (yes/no), date of purchase, product ID, communicated end, estimated end, final action taken, return date.
  • Marketing Data (Information collected when you subscribe to the ERES newsletter or other marketing communication): If you subscribe to our newsletter or other marketing communication in order to receive information on ERES collections, products, and other events, we will collect Marketing Data through the subscription form, such as consent to receive communications, event related data.
  • Interests Data: Languages spoken, favorite ERES products, interests, reactions to marketing campaigns.
  • Request Data (Information collected when you otherwise interact with us): Type of relationship with ERES (e.g., customer, employee or other), last name, first name, type of request (e.g., personal information rectification or deletion request), further request details necessary to process your request (e.g. identification details), and the content of your request provided to us.

Important General Notice: When we collect personal data through forms, we will indicate the mandatory fields via asterisks. Failure to provide the data marked with an asterisk, ERES will not able to process your Data according to this policy and could prevent you from accessing our products and/or services. While submitting any Data, please ensure it is accurate and do not transmit any sensitive data such as health information, political opinions, religious or philosophical beliefs, information on your sex life or sexual orientation, racial or ethnic origin, nor any content which is not expressly requested through a questionnaire or any other collection method (such as commercial information, advertising, personal creations, ideas, or concepts).

Our website does not specifically target minors. Nevertheless, if we were to inadvertently collect such information, the minor's legal representative can exercise the minor’s rights on his/her behalf and on his/her name at any time.


3. Why do we collect and process your Data and how do we justify the processing of your Data?

We may process, electronically or manually, your Data for the following purposes. Each processing of your Data is legally based either on your consent (if required by law), our obligation to comply with all applicable laws and regulations, the necessity to carry out a contract with you, to provide you with the website or any other online service that you have requested, and/or our overriding legitimate interest in making sales and fulfilling our commitment to provide you with uninterrupted after-sales services and high-quality, long-term customised service, depending on the purpose of the processing.

Website-related Purposes: Enable you to browse through our website and to use your personal online account

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Log Data
  • Purchase Data
  • Social Media Data

Legal basis:

  • Consent 
  • Contract
  • Legitimate interests

Request-related Purposes: Enable you to obtain information on our products and services (e.g. from our Customer Service, or “Contact us” section)

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Purchase Data
  • Request Data

Legal basis:

  • Consent 
  • Contract

Purchase-related Purposes: Enable us to manage your purchases, payments and deliveries

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Purchase Data

Legal basis:

  • Contract

Service-related Purposes (including after-sales): Enable you to benefit from our warranties and after-sales or other ERES services (e.g. to create a ERES product wish list)

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Purchase Data
  • After-sales Data

Legal basis:

  • Contract
  • Legitimate interests

Regulatory-related Purposes: Comply with our legal obligations, including the fight against credit card fraud and processing your data subject rights requests

Categories of Data potentially involved:

  • Basic Data
  • Contact Data 
  • Log Data
  • Social Media Data
  • Purchase Data
  • Request Data
  • After-Sales Data

Legal basis:

  • Legal obligation

Product Improvement-related Purposes: Collect your opinion on our ERES products and services, in particular via surveys and questionnaires, to improve our products and services

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Log Data
  • Request Data
  • Social Media Data
  • Marketing Data

Legal basis:

  • Contract
  • Legitimate interests

Studies-related Purposes: Establish statistics, financial and commercial studies, perform analytics in order to provide you with personalised services

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Purchase Data
  • Marketing Data
  • Request Data
  • Social Media Data

Legal basis:

  • Contract
  • Legitimate interests

Marketing-related Purposes: Keep you informed about our latest collections, products, campaigns and other events by sending you our ERES communications (by electronic mail, by post or via your phone: calls, chat, SMS and MMS, and by third-party media platforms)

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Marketing Data 
  • Purchase Data
  • Interest Data
  • Social Media Data

Legal basis:

  • Contract
  • Legitimate interests

Preference-related Purposes: Improve our understanding of your interests and preferences so that we can provide you with customized offers and services based your preferences that would correspond better to your needs and wishes

Categories of Data potentially involved:

  • Basic Data
  • Contact Data
  • Log Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interest Data
  • Social Media Data

Legal basis:

  • Contract
  • Legitimate interests


4. To whom could we disclose your Data? 

Within the ERES Group. To the extent permitted by law and taking into account the protection of your rights and freedom in respect of the processing of your Data, and the consent you have given (if any), your Data will only be accessible to a limited and defined number of recipients who need to know it in the course of their duties: only employees of ERES who work in the teams that need to hold your information (for example, the Customer Relationship Management team, the Sales team and the IT Department) will have access to your personal data.

Your Data may be communicated to ERES SAS in France for centralization purposes, and to other ERES entities of the ERES Group for the clients to be able to be recognized within each ERES boutique.

We may transfer your Data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event, and to provide you with the best possible service. In case of a merger or sale, your Data will be permanently transferred to the successor company.

Service providers (within and outside ERES): In some cases, however, ERES makes use of external service providers acting on behalf of ERES on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your Data to service providers or suppliers (this may include other ERES companies) as part of our normal business operations for example who help us operate our website, conduct our business, provide services to you or protect the security and integrity of our business (including providers of computer maintenance, security and support services, hosting providers, payment service providers, marketing and advertising partners, direct mail or customer relationship services, etc.).

Other Third Parties. We may, in limited cases, transfer your Data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context, ERES may also have to transfer your Data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations.

Other Digital Partners. To share social media content, our Sites may use share buttons. Our Sites may include third-party links, icons or applications that allow you to share content with others, or to publish your visit or opinion of Site content with others such as “Share” and “Like” buttons on social networks such as Facebook, Instagram, Pinterest. The provider of such application buttons may identify you via this button, if you use the button, and even if you have not used this button but are signed in to the social network when you visit the Site (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account. The processing by these entities is governed by their own privacy policies.


5. International Data Flows

Data recipients as set out in Section 4 above may involve a transfer of your Data to countries that do not provide the same level of data protection. Applicable legal and regulatory requirements are taken into consideration before any cross border transfer of your Data. 

  • Any Data transfers outside your country that do not provide an adequate level of data protection will be secured through appropriate contractual guarantees which will also be in compliance with applicable laws and regulations, such as EU Standard Contractual Clauses.

You may receive relevant portions of the aforementioned documents upon request as required by applicable law. 


6. For how long do we keep your Data? 

In line with our commitment to offering products and services of the highest quality, we believe that our products should entitle you to personalised customer service and unparalleled after-sales services. To this end, and to guarantee such services, we may need to keep your personal data as long as necessary to provide such services.

Your personal data will be kept in particular until your last use or your last purchase of our products or services, and in principle up to ten years thereafter, except if the local laws in force require us to keep it longer or for a lesser period, or if we have a legitimate and legal interest in so doing.

Cookies managed by ERES are kept for up to 6 months.

ERES respects the retention periods imposed by the laws and regulations in force. If your data is no longer required to provide a service (including the aforementioned after-sales service) or if you no longer wish to be added to our newsletters or events mailing list, your data will be deleted or archived anonymously or under a pseudonym in order to comply with the regulations in force.

  • Prospect Personal Data for marketing purposes: 3 years from last contact with prospect.
  • Customer Personal Data for marketing purposes: 4years from the end of the commercial relationship.
  • Customer Personal Data for the purpose of managing the commercial relationship: 4 years after the end of the commercial relationship.

7. What cookies do we use and how can you object to such use?

Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. For example, the deposit of cookies enhances your online experience by allowing us to save your preferences. 

When you use our website, we send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We use both session cookies and persistent cookies. A session cookie disappears after you close your browser. Upon your consent, a persistent cookie remains after you close your browser and may be used by your browser on subsequent visits of our website. Please note that if you choose not to accept certain cookies, you may not be able to utilize the features of the services provided via the website to their fullest potential. We use third party cookies in connection with the services provided via the website as well. For instance, we use Google Analytics to collect and process certain analytics data. 

We use cookies and collected information to: 

  • (i) compile statistics and determine traffic flow to improve the relevance and usability of the services that are offered to you;
  • (ii) provide you with tailored services and browsing by customising your user interface;
  • (iii) communicate data to other websites, media partners and social networks to provide you with promotional and advertising messages relevant to your interests (third-party cookies).

We may also collect your shortened IP address on a non-readable basis, which does not allow us to directly identify you.

Cookies remained installed for a period of 6 months upon your consent.

To object to the installation of cookies, this link will provide you with additional information about the cookies used by ERES as well as specific consent settings if you do not wish ERES to use all or part of the above-mentioned cookies.

You can as well configure your browser to disable the installation of cookies by following the instructions below:

  • For Mozilla Firefox: select the Tools menu, then Options. Click on the Privacy icon, locate the Cookies menu and select your preferred options.
  • For Microsoft Internet Explorer 6.0 and later: Select the Tools menu, then Internet Options. Click on the Privacy tab and, using the slider, select the desired level.
  • For Opera 6.0 and later: In the File menu, select Preferences, then click Privacy and select the desired options.
  • For Safari: In the Safari menu, select Preferences, then click Security and select the desired options.
  • For Google Chrome: Select the Chrome menu, then select Settings and click Advanced Settings. In the Privacy section, choose Content Settings and in the Cookies section, you will be able to select your options.)

Please be aware that restricting cookies may impact your user experience and may prevent you from using parts of our website.


8. What are your rights?

You may have the following rights to the extent and as provided by the law applicable to you which you can exercise through the contact details provided in Section 9 below:

  • A right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the Data we hold and the way in which your Data is processed. You also have the right to obtain (i) confirmation as to whether or not Data concerning you are being processed, and, where that is the case (ii) to access such Data and obtain a copy thereof.  
  • A right to rectification: you have the right to obtain the rectification of your Data. You also have the right to have incomplete Data completed.  
  • A right to erasure: in some cases, you have the right to obtain the erasure of your Data. However, this is not an absolute right and ERES may have legal or legitimate grounds for keeping such Data.  
  • In addition, if you are an EU citizen, the further rights will apply in accordance with GDPR:
  • A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your Data.
  • A right to data portability: you have the right to receive your Data which you have provided to ERES, in a structured, commonly used and machine-readable format, and you have the right to transmit those Data to another controller without hindrance from ERES. This right only applies when the processing of your Data is based on your consent or on a contract and such processing is carried out by automated means.
  • A right to object to processing: you have the right to object to processing of your Data when such processing is based on the legitimate interest of ERES. ERES may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your Data for marketing purposes.

If you have consented to any personal data processing activities, you can withdraw this consent at any time for future processing. Such withdrawal will not affect the lawfulness of the processing prior to consent being withdrawn.

You also have the right to unsubscribe from our newsletter at any time:

  • by simply clicking on the 'Unsubscribe' link at the bottom of each Newsletter;
  • through your online account, under 'Your profile';
  • by informing one of our ERES shops;
  • by contacting ERES Customer Service

You also have the right to lodge a complaint with a competent supervisory authority. 


9. How to Contact ERES for Privacy Queries: 

To exercise the aforementioned rights, please contact us using the channels indicated below and give us the following information: first name, last name, e-mail address and any other information necessary to confirm your identity and allow us to process your request (your postal address for example).

Please send your request to our Customer Relations Department:

- by post: addressed to Service Relations Clientèle ERES - 166, boulevard Voltaire 75011 Paris, France

- by e-mail: serviceclient@eres.fr

- by phone: by contacting ERES Customer Relations, from Monday to Friday, from 10 a.m. to 7 p.m. and Saturday from 10 a.m. to 5 p.m. Paris time or New York time. Here are all the local phone numbers.

  • Belgium: 0800 771 51 (only accessible from Belgium)
  • France: +33 (0)1 55 90 52 90
  • Germany: 800 181 96 69 (only accessible from Germany)
  • Italy: +39 02 72 08 06 60
  • Spain: 900 973 357 (only accessible from Spain)
  • UK: 0 808 2340 332 (only accessible from the UK)
  • United States and Canada: +1 833 488 0051
  • For all other countries: please contact the Customer Relations Department in France. 

If you have any questions or comments about this Privacy Policy or how ERES collects and uses your personal data, you may also contact our data protection department at the following address:

Customer Relations Service

166, boulevard Voltaire 75011 France


10. Jurisdiction specific provisions

The above mentioned provisions applicable to your Data may be subject to additional jurisdiction specific laws, regulations and rules. Certain of these are outlined below.

UNITED STATES

a) CALIFORNIA

Your California Privacy Rights. Under California's "Shine the Light" law, California residents are entitled to request and obtain from us certain information about the Personal Data that we disclosed, if any, to third parties for their own direct marketing purposes in the immediately prior calendar year. This request may be sent electronically by email to serviceclient@eres.fr. or by phone at +1 833 488 0051.

We will respond to these requests within 30 days. Requests for this information that come to us through other channels may result in a delayed response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

b) DATA SECURITY

We have implemented appropriate reasonable technical and organizational measures for designed to enhance the security of our website and mobile platforms. Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we take reasonable safeguards to protect your personal data, we cannot guarantee the security of your personal data. Any transmission of personal data via the Internet is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. The safety and security of your personal data also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. You should not share your password with anyone.

c)    CHILDREN UNDER THE AGE OF 13

The Sites are not directed to children and we do not intentionally solicit, collect or maintain any Personal Data from children under the age of 13 years. If you believe that we might have any Personal Data from or about anyone under the age of 13, please contact us at +1 833 488 00 51.


11. ERES Group 

Please see below the list of ERES companies: 

  • Belgium : ERES SPRL, 15 Rue Jean Stas 1060 BRUSSELS - BELGIUM
  • France : ERES SAS, 166 Boulevard Voltaire 75011 PARIS - FRANCE
  • Germany : ERES GmbH, Ericusspitze 2-4 20457 HAMBURG - GERMANY
  • Italy : ERES Italie SRL, VIA MONTEBELLO 39/A 20121 MILANO - ITALY
  • Russia : CHANEL OOO (ERES RUSSIA), Room 9, premises 1, Floor 7-2 Tsvetnoy Boulvard - 127051, MOSCOW - RUSSIA
  • Spain : ERES PARIS SL, CLAUDIO COELLO 8528001 MADRID - SPAIN 
  • Turkey : ERES MODA, ISTINYE BAYIRI CAD. ISTINYE PARK ALIVERIS MERKEZI L310 No.lu Bagimsiz Bölüm 34460 ISTINYE, SANYER - ISTANBUL - TURKEY
  • UK : ERES FASHION UK, Attn Julie Chambers Bourjois House Queensway CR9 4DL CROYDON -UNITED KINGDOM
  • USA : ERES US, Inc, Attn Krishna Patel 876 Centennial Avenue, Piscataway Township Nj 08854 NEW YORK - USA

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This Privacy Policy was last updated on November 12th 2020. We will inform you with regard to any substantial changes which may be made to this Privacy Policy.