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ERES attaches great importance to the protection of your privacy and your personal data (“Data”).
We are committed to offering products and services of the highest quality. Our existing or potential customers are of great value to us and we seek to protect your personal data as much as possible.
1 . Who is responsible for the processing of your Data?
The ERES website is operated by the following ERES entity (based on the country of data collection) ('ERES' or 'us'):
ERES may then disclose information to other ERES entities in accordance with the safeguards foreseen in this policy (see Section 4).
Any online sales on the e-commerce section of the website are made by the respective ERES entity as set out in the applicable Terms of Sales.
If you wish to contact ERES, please refer under Section 9 How to contact ERES for privacy queries.
2. What Data do we collect and How ?
The categories of Data we collect about you depend on your activity and interaction with ERES. It may be information you provide to us directly which collected online on our website or in boutiques, for example when you subscribe to the newsletter proposed by ERES or when you create your customer account in the ERES online shop, or (ii) information about you that we obtain indirectly, when you visit the ERES website, either because it is technically necessary for the correct functioning of the ERES website, or to improve your browsing experience or to allow ERES to perform analyses that will enable us to better serve you by customizing the online services that we offer you.
The following Data may be collected by ERES:
3. Why do we collect and process your Data and how do we justify the processing of your Data?
We may process, electronically or manually, your Data for the following purposes. Each processing of your Data is legally based either on your consent (if required by law), our obligation to comply with all applicable laws and regulations, the necessity to carry out a contract with you, to provide you with the website or any other online service that you have requested, and/or our overriding legitimate interest in making sales and fulfilling our commitment to provide you with uninterrupted after-sales services and high-quality, long-term customised service, depending on the purpose of the processing.
4. To whom could we disclose your Data?
Within the ERES Group. To the extent permitted by law and taking into account the protection of your rights and freedom in respect of the processing of your Data, and the consent you have given (if any), your Data will only be accessible to a limited and defined number of recipients who need to know it in the course of their duties: only employees of ERES who work in the teams that need to hold your information (for example, the Customer Relationship Management team, the Sales team and the IT Department) will have access to your personal data.
Your Data may be communicated to ERES SAS in France for centralization purposes, and to other ERES entities of the ERES Group for the clients to be able to be recognized within each ERES boutique.
We may transfer your Data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event, and to provide you with the best possible service. In case of a merger or sale, your Data will be permanently transferred to the successor company.
Service providers (within and outside ERES): some cases, however, ERES makes use of external service providers acting on behalf of ERES on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your Data to service providers or suppliers (this may include other ERES companies) as part of our normal business operations for example who help us operate our website, conduct our business, provide services to you or protect the security and integrity of our business (including providers of computer maintenance, security and support services, hosting providers, payment service providers, marketing and advertising partners, direct mail or customer relationship services, etc.).
Other Third Parties. We may, in limited cases, transfer your Data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context, ERES may also have to transfer your Data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations.
Other Digital Partners. To share social media content, our Sites may use share buttons. Our Sites may include third-party links, icons or applications that allow you to share content with others, or to publish your visit or opinion of Site content with others such as “Share” and “Like” buttons on social networks such as Facebook, Instagram, Pinterest. The provider of such application buttons may identify you via this button, if you use the button, and even if you have not used this button but are signed in to the social network when you visit the Site (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account. The processing by these entities is governed by their own privacy policies.
5. International Data Flows
Data recipients as set out in Section 4 above may involve a transfer of your Data to countries that do not provide the same level of data protection. Applicable legal and regulatory requirements are taken into consideration before any cross border transfer of your Data.
You may receive relevant portions of the aforementioned documents upon request as required by applicable law.
6. For how long do we keep your Data?
In line with our commitment to offering products and services of the highest quality, we believe that our products should entitle you to personalised customer service and unparalleled after-sales services. To this end, and to guarantee such services, we may need to keep your personal data as long as necessary to provide such services.
Your personal data will be kept in particular until your last use or your last purchase of our products or services, and in principle up to ten years thereafter, except if the local laws in force require us to keep it longer or for a lesser period, or if we have a legitimate and legal interest in so doing.
Cookies managed by ERES are kept for up to 6 months.
ERES respects the retention periods imposed by the laws and regulations in force. If your data is no longer required to provide a service (including the aforementioned after-sales service) or if you no longer wish to be added to our newsletters or events mailing list, your data will be deleted or archived anonymously or under a pseudonym in order to comply with the regulations in force.
7. What cookies do we use and Your Choices Regarding Your Personal Data?
Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. For example, the deposit of cookies enhances your online experience by allowing us to save your preferences.
When you use our website, we send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We use both session cookies and persistent cookies. A session cookie disappears after you close your browser. Upon your consent, a persistent cookie remains after you close your browser and may be used by your browser on subsequent visits of our website. Please note that if you choose not to accept certain cookies, you may not be able to utilize the features of the services provided via the website to their fullest potential. We use third party cookies in connection with the services provided via the website as well. For instance, we use Google Analytics to collect and process certain analytics data.
(i) compile statistics and determine traffic flow to improve the relevance and usability of the services that are offered to you;
(ii) provide you with tailored services and browsing by customising your user interface;
(iii) communicate data to other websites, media partners and social networks to provide you with promotional and advertising messages relevant to your interests (third-party cookies).
We may also collect your shortened IP address on a non-readable basis, which does not allow us to directly identify you.
Cookies remained installed for a period of 6 months upon your consent.
To object to the installation of cookies, this link will provide you with additional information about the cookies used by ERES as well as specific consent settings if you do not wish ERES to use all or part of the above-mentioned cookies.
You can as well in addition configure your browser to disable the installation of cookies by following the instructions below:
Please be aware that restricting cookies may impact your user experience and may prevent you from using parts of our website.
8. What are your rights?
You may have the following rights to the extent and as provided by the law applicable to you which you can exercise through the contact details provided in Section 9 below:
In addition, if you are an EU citizen, the further rights will apply in accordance with GDPR:
If you have consented to any personal data processing activities, you can withdraw this consent at any time for future processing. Such withdrawal will not affect the lawfulness of the processing prior to consent being withdrawn.
You also have the right to unsubscribe from our newsletter at any time:
You also have the right to lodge a complaint with a competent supervisory authority.
9. How to Contact ERES for Privacy Queries:
To exercise the aforementioned rights, please contact us using the channels indicated below and give us the following information: first name, last name, e-mail address and any other information necessary to confirm your identity and allow us to process your request (your postal address for example).
Please send your request to our Customer Relations Department:
Customer Relations Service 2 place Skanderbeg 75019 Paris - FRANCE
10. Jurisdiction specific provisions
The above mentioned provisions applicable to your Data may be subject to additional jurisdiction specific laws, regulations and rules. Certain of these are outlined below.
Your California Privacy Rights. Under California's "Shine the Light" law, California residents are entitled to request and obtain from us certain information about the Personal Data that we disclosed, if any, to third parties for their own direct marketing purposes in the immediately prior calendar year. This request may be sent electronically by email to firstname.lastname@example.org. or by phone at +1 855 906 5820.
We will respond to these requests within 30 days. Requests for this information that come to us through other channels may result in a delayed response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
b) DATA SECURITY
We have implemented appropriate reasonable technical and organizational measures for designed to enhance the security of our website and mobile platforms. Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we take reasonable safeguards to protect your personal data, we cannot guarantee the security of your personal data. Any transmission of personal data via the Internet is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. The safety and security of your personal data also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. You should not share your password with anyone.
c) CHILDREN UNDER THE AGE OF 13
The Sites are not directed to children and we do not intentionally solicit, collect or maintain any Personal Data from children under the age of 13 years. If you believe that we might have any Personal Data from or about anyone under the age of 13, please contact us at +1 855 906 5820.
11. ERES Group
Please see below the list of ERES companies:
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