I did not receive my order confirmation and shipment emails. What should I do?

These emails may automatically arrive in your junk mail or spam. Some email software is configured to protect users by detecting emails which are not sent my someone on your contact list. We recommend that you authorise the @eresparis.com domains in your anti-spam tool and/or inbox.

If, after verification, you can still not find the ERES emails, please contact our customer service team using the contact form, accessible on the footer of our website.